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| NetSupport ServiceDesk - New version release (Version 5.70.0000) |
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| Woensdag 17 April 2024, 13:45u |
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This release of NetSupport ServiceDesk version 5.70.0000 requires a version 5.70 License.
Please find details on the fixes included in this new version of NetSupport ServiceDesk below:
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Overzicht nieuw en fixes (Engels):
What's fixed
- Now when creating an End User, they have End User permissions and not inherited ones.
- The status of other tickets section on a ticket now displays a scrollbar to avoid page corruption if the instance of ServiceDesk has a large list of Status'.
- Fixed an issue where images added to tickets would not remember their resized value.
- Fixed an issue when editing columns in the Users section was not being saved.
- Resolved an issue where a department name with accented characters was not displayed correctly.
- Improved the loading time of the insert template window from the add details option.
- Fixed an issue where files that have previously been added to the item could not be added to the Add Details window using the Insert/edit image feature on the text editor.
- Fixed an issue where an image file that has previously been added using the Add Files option to a Solution, were not able to be selected for use in the body of the Solution, when using the Insert/edit image feature on the text editor.
- Resolved an error when opening attached files that contained certain characters.
- Improved the page loading time of tickets if querying NetSupport DNA for an inventory.
- Fixed an issue where attached files were not found on the associated files tab when manually creating tickets from the mail center.
- Fixed a missing folder icon in add shared files dialog.
- Improved the look of the Lists pages with extra spacing between items.
- Resolved an issue where the rule to create a change request was not creating the ticket if the subject/body of an email contained ?change request?.
- Resolved an issue that prevented the Audit Trail from being viewed.
What's new
- Can now add a UNC path to a file on both notes and emails on a ticket.
- Now able to choose the sort order (ascending/descending) for Incidents, Problems and Change Requests.
- Added the ability to prevent Out of Office email replies from being processed.
- Added SLA status options to dashboard reports so a user can display how many failed SLAs have occurred in the set time period.
- Added validation to custom data fields to prevent text being copied in when a field is defined as a numeric value only.
- Implemented 2FA for Users logging into NetSupport ServiceDesk.
- Added the ability to block end users from logging into NetSupport ServiceDesk. You can now set "Allow only ServiceDesk Operators to Logon?.
- Option added to Default Password Policy to configure Logon Failure Rate Limit. Exceeding the configured limit results in a ban on logon attempts by any user from the source IP address. This is in addition to the Account Lockout Policy.
- NetSupport ServiceDesk now uses online help.
- Can now add a URL of a cloud stored file to a ticket or solution.
- Workflow custom logic now allows up to 20 conditions.
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